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13 — Project

Harborview Medical

A patient intake and appointment management system built for a multi-practitioner clinic.

HealthcarePatient SystemBC, Canada
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Harborview Medical
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Overview

Harborview Medical was running a 4-practitioner clinic on printed intake forms, phone bookings, and a disconnected scheduling tool. We built a unified patient management system — digital intake forms, multi-practitioner scheduling, and a waitlist manager — that the front desk now runs the entire clinic from.

Tools & Stack

Next.jsNode.jsPostgreSQLResendTailwind CSSVercel

Features

  • Digital patient intake forms with HIPAA-conscious field structure
  • Multi-practitioner booking with real-time availability
  • Patient record search with visit history and notes
  • Automated appointment reminders via email and SMS
  • Waitlist manager with automatic slot-fill notifications
  • Admin reporting on no-shows, cancellations, and booking rates

Results

Paper intake forms were eliminated on day one. The front desk reclaimed 8 hours per week previously spent on manual scheduling and reminder calls. The no-show rate dropped by 35% within the first month thanks to automated appointment reminders.